How-To Videos
Learn how to use and configure Mojo Helpdesk
A tour of Mojo Helpdesk
Mojo Helpdesk Overview
4:20
Mojo Helpdesk Overview - Extended
12:14
Getting started
Routing New Ticket Email Notifications
1:34
Restricting Agent Permissions
2:17
The User Portal and Creating a Ticket
2:03
Helpdesk Set Up for an Organization
8:09
Helpdesk Set Up for Schools
8:06
Security
Whitelisting and Blacklisting User Access
3:44
Customization
Ticket Lists
2:39
Ticket Tags
1:15
Ticket Resolution
1:31
Customizing Help Desk Emails
2:07
Branding the Help Center
2:11
Customizing a Ticket Form
3:09
Productivity
Automate with Mojo bots
2:04
Tracking Time Spent Working on Tickets
2:14
Dashboard: Help Desk Overview Report
1:15
Report: The Aging Summary
1:56
Report: Service Level Compliance
2:42
Watch List
1:19
Mojo Star and Leaderboard
1:11
Add-ons
Asset Management
3:01
Agent Training Videos
These videos help new Mojo Helpdesk agents get started smoothly. They should be seen in order.
Mojo Extended Overview
12:14
Agent Workflow and Ticket Status
6:05
Mojo Star and Leaderboard
1:11
Ticket Interface Walkthrough
2:14
Ticket Lists
2:39
Ticket Tags
1:15
Tracking Time Spent on Tickets
2:14
Watch List
1:11
Using the search bar
2:31
Bonus Point Video
Mojo Overview for North East LA users
1:19