How-To Videos

Learn how to use and configure Mojo Helpdesk

A tour of Mojo Helpdesk

Mojo Helpdesk Overview

4:20

Mojo Helpdesk Overview - Extended

12:14

Getting started

Routing New Ticket Email Notifications

1:34

Restricting Agent Permissions

2:17

The User Portal and Creating a Ticket

2:03

Helpdesk Set Up for an Organization

8:09

Helpdesk Set Up for Schools

8:06

Security

Whitelisting and Blacklisting User Access

3:44

Customization

Ticket Lists

2:39

Ticket Tags

1:15

Ticket Resolution

1:31

Customizing Help Desk Emails

2:07

Branding the Help Center

2:11

Customize Your Mojo Helpdesk

0:46

Customizing a Ticket Form

3:09

Productivity

Tracking Time Spent Working on Tickets

2:14

Dashboard: Help Desk Overview Report

1:15

Report: The Aging Summary

1:56

Using Canned Responses

1:26

Setting Up Triggers

3:52

Creating an Automation

2:36

Report: Service Level Compliance

2:42

Mojo Stars and Reporting

1:34

Watch List

1:19

Mojo Star And Leaderboard

1:11

Add-ons

Asset Management

3:01

Agent Training Videos

These videos help new Mojo Helpdesk agents get started smoothly. They should be seen in order.

Mojo Extended Overview

12:14

Agent Workflow and Ticket Status

6:05

Mojo Star and Leaderboard

1:11

Ticket Interface Walkthrough

2:14

Using Canned Responses

1:26

Ticket Lists

2:39

Ticket Tags

1:15

Tracking Time Spent on Tickets

2:14

Watch List

1:11

Using the search bar

2:31

Bonus Point Video

Mojo Overview for North East LA users

1:19