How-To Videos

Learn how to use and configure Mojo Helpdesk


A tour of Mojo Helpdesk

 

Mojo Helpdesk Overview

4:20

 

Mojo Helpdesk Overview - Extended

12:14


Getting started

 

Routing New Ticket Email Notifications

1:34

 

Restricting Agent Permissions

2:17

 

Creating a Ticket

1:56

 

Helpdesk Set Up for an Organization

8:09

 

Helpdesk Set Up for Schools

8:06


Security

 

Whitelisting and Blacklisting User Access

3:44


Customization

 

Ticket Lists

2:39

 

Ticket Tags

1:15

 

Ticket Resolution

1:31

 

Customizing Help Desk Emails

2:07

 

Branding the Help Center

2:11

 

Customize Your Mojo Helpdesk

0:46

 

Customizing a Ticket Form

3:09


Productivity

 

Tracking Time Spent Working on Tickets

2:14

 

Dashboard: Help Desk Overview Report

1:15

 

Report: The Aging Summary

1:56

 

Using Canned Responses

1:26

 

Setting Up Triggers

3:52

 

Creating an Automation

2:36

 

Report: Service Level Compliance

2:42

 

Mojo Stars and Reporting

1:34

 

Watch List

1:11

 

Mojo Star And Leaderboard

1:11


Add-ons

 

Asset Management

3:01


Agent Training Videos

These videos help new Mojo Helpdesk agents get started smoothly. They should be seen in order.

 

Mojo Extended Overview

12:14

 

Agent Workflow and Ticket Status

6:05

 

Mojo Star and Leaderboard

1:11

 

Ticket Interface Walkthrough

2:14

 

Using Canned Responses

1:26

 

Ticket Lists

2:39

 

Ticket Tags

1:15

 

Tracking Time Spent on Tickets

2:14

 

Watch List

1:11

 

Using the search bar

2:31


Bonus Point Video

 

Mojo Overview for North East LA users

1:19