New Mojo Experience Live Webinar (Oct 14 – 15)

For years, Mojo agents have had the flexibility to switch between the classic UI and the new Mojo experience (current UI). With the classic UI officially retiring on October 17, 2025, we're hosting a live webinar to help agents get...

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2025 Sept Release Notes

This month marks a major milestone for Mojo Helpdesk as we successfully achieved SOC 2 Type 2 compliance. In addition, the September release brings enhancements, UX and UI refinements, and bug fixes.  Enhancements Mojo AI Copilot Response generation can be...

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Mojo Pro Tip: Group Related Work with Sub-Tickets

Keep related requests organized by linking them under a parent ticket.  Sub-tickets make it easy to track multiple issues or related tasks in one place. Each sub-ticket can have its own priority, assignee, and status. Check out the Mojo Helpdesk...

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Mojo Helpdesk Achieves SOC 2 Type 2 Compliance

We’re proud to share that Mojo Helpdesk has successfully completed the SOC 2 Type II audit, conducted by an independent third-party auditor. This certification confirms that our internal controls and processes meet the rigorous standards set by the American Institute...

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Mojo Pro Tip: Sort Ticket List by Due Date

Keep deadlines top of mind by displaying the due date column and sorting tickets accordingly. Tickets with a due date within the next 3 days are highlighted in yellow, while overdue tickets appear in red. Check out the Mojo Helpdesk...

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