Tickets can be created by email right out of the box. Each queue has its own unique email address. Any emails sent to this address will create a ticket in the corresponding queue. Check out the Mojo Helpdesk knowledge base...
Mojo Pro Tip: Click the Ticket Side Panel for Contact Info and History
Need a little more context before replying to a ticket? Click the contact icon in the right-hand panel to pull up the requester’s profile. This displays their name, role, group, contact information, and a full history of tickets all without...
Mojo Ticket Status Colors Refreshed
The ticket status colors in Mojo Helpdesk have been updated to make things easier to scan and understand at a glance. Each color was thoughtfully chosen to reflect the ticket’s state, bringing more consistency across the platform. A Clearer Color...
Mojo Pro Tip: Click to See the Exact Timestamp
Mojo Helpdesk shows relative timestamps like “Just now” or “5 minutes ago” to keep things easy to read. These appear in the event log and next to comments or staff notes. Need the exact time? Just click on the relative...
2025 Q2: New Features, Enhancements, and Fixes
As Q2 comes to a close, we’re excited to share what we’ve been building to make Mojo Helpdesk even more powerful for your support team. The biggest news? Mojo AI Copilot is now live in private beta, the new Sub-Tickets...
Mojo Pro Tip: Embed a Mojo Ticket Form on Your Website
Let customers submit tickets right from your website using an embedded Mojo form. Adding a form directly to your website makes it easy for users to get help without leaving your website, creating a more seamless support experience. Check out...
Mojo Pro Tip: Do Not Send Emails to This User
Mojo sends automated email notifications to keep agents and users informed—but in some cases, those messages can be unnecessary or even disruptive. Admins and managers can disable all email notifications for specific users, such as: System or API accounts that...
Brand Your Helpdesk Domain With Your Company Name
Make your support portal feel like a natural extension of your organization by customizing its domain. A custom URL creates a more consistent experience for end users—it's easier to remember and helps confirm they’re in the right place. By default,...
New Feature: Sub-Tickets (Parent-Child Tickets) Are Here!
We’re excited to introduce a long-requested feature: Parent-Child Tickets—also known as Sub-Tickets. This new functionality helps your team stay organized when handling complex issues that involve multiple tasks, departments, or agents. Each sub-ticket acts as its own ticket with its...
Customize Satisfaction Surveys per Ticket Queue
Mojo Bots make it easy to customize customer satisfaction surveys. Surveys can be sent to specific queues, while those that don’t require customer ratings can be excluded. The message content is also fully customizable, helping ensure survey emails are relevant,...