Catch Tickets Before They Breach SLA

Mojo Helpdesk makes it easy for managers to be proactive in meeting SLA targets by surfacing tickets that are about to breach the SLA. Go to the reports page > SLA > and select “view tickets about to breach”. This...

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Mojo Pro Tip: Open vs. Resolved Tickets

Tickets can have different statuses, but they all fall into one of two meta categories: Open or Resolved. Agents can filter by these meta statuses when searching or exporting tickets. For example, instead of exporting separate files for each status...

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Clean Up Duplicate Tickets with Ticket Merge

When a customer submits several tickets for the same request, it can cause confusion and slow down agent workflow. Mojo’s ticket merge helps make combining related tickets into a single thread easy, preventing miscommunication and keeping all updates in one...

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Gain Full Visibility with the New SLA Inspector

The SLA Inspector provides detailed insights into how SLA targets are calculated and tracked for each ticket. It answers key questions like: Which business hours and SLA policy were applied? Who breached the SLA? and Why was the timer paused?...

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2025 Q1 New Features, Enhancements, and Fixes

The past few months have all been about making the Mojo Helpdesk user experience smoother and more efficient. Here’s a look at what’s new!  NEW - Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) The new Temporary Access Pass...

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