Mojo Pro Tip: Create Tickets by Email Instantly

Tickets can be created by email right out of the box. Each queue has its own unique email address.  Any emails sent to this address will create a ticket in the corresponding queue. Check out the Mojo Helpdesk knowledge base...

Read more

Mojo Ticket Status Colors Refreshed

The ticket status colors in Mojo Helpdesk have been updated to make things easier to scan and understand at a glance. Each color was thoughtfully chosen to reflect the ticket’s state, bringing more consistency across the platform. A Clearer Color...

Read more

Mojo Pro Tip: Click to See the Exact Timestamp

Mojo Helpdesk shows relative timestamps like “Just now” or “5 minutes ago” to keep things easy to read. These appear in the event log and next to comments or staff notes. Need the exact time? Just click on the relative...

Read more

2025 Q2: New Features, Enhancements, and Fixes

As Q2 comes to a close, we’re excited to share what we’ve been building to make Mojo Helpdesk even more powerful for your support team. The biggest news? Mojo AI Copilot is now live in private beta, the new Sub-Tickets...

Read more